1. Product-specific coverage
Some products include a written limited warranty from the manufacturer; others may have different coverage or no written manufacturer warranty. The warrantor, duration, covered defects, exclusions, remedies, registration rules, and service process are controlled by the terms for the specific product.
2. Read warranty terms before purchase
To request the written manufacturer warranty for a product before purchase, email [email protected] with the product name and model. We will provide the available terms or direct you to the manufacturer's official warranty page. Do not rely on a general site statement as a substitute for the product-specific written warranty.
3. Making a warranty claim
Contact us with the order number, product model, serial number if applicable, a description of the issue, and supporting photos or video. We can help identify the applicable manufacturer process, but the manufacturer may require direct submission, troubleshooting, proof of purchase, or return of the product.
4. Returns are separate
The store return window and a manufacturer warranty are different. An eligible item may be returned under the Return Policy during the return window. After that period, an issue may still be covered by the applicable manufacturer warranty.
5. Statutory rights
Nothing on this page excludes or limits implied warranties, consumer guarantees, or other rights that cannot lawfully be excluded or limited. Those rights vary by jurisdiction.