1. Return window
Contact us within 7 calendar days after carrier-confirmed delivery to request a return authorization. A request sent after the window may be handled under an applicable manufacturer warranty instead. This policy does not limit rights that cannot be limited by law.
2. Eligible condition
For a change-of-mind return, the item must be unused, uninstalled, undamaged, and in resalable condition with the original packaging, labels, manuals, cables, parts, and accessories. We may ask for photos before issuing a label. Opened items are not automatically ineligible, but they must meet the applicable condition requirements.
3. Exclusions
The following are not eligible for a change-of-mind return: digital goods or activated software licenses; gift cards; customized items; items damaged by misuse, improper installation, modification, or missing parts; and items clearly marked final sale before purchase. A clearance label alone does not remove return rights unless the final-sale condition was clearly disclosed before purchase.
4. Start a return
- Email [email protected] with the order number, product, reason, and photos if damaged or defective.
- Wait for return authorization and shipping instructions. Do not send an item to an address found on a package or website without authorization.
- Ship the item within 7 calendar days after the return instructions are issued, using adequate protective packaging.
5. Return shipping and fees
Nexus pays reasonable return shipping for an item that arrived damaged, defective, or different from what was ordered. For an approved non-defective return, a $7.95 return-shipping charge is deducted from the refund. No restocking fee is charged under this policy. Original shipping charges are not refunded for a change-of-mind return, but are refunded when required by law or when the return results from our error.
6. Inspection and refund
We inspect a returned item after receipt. Approved refunds are submitted to the original payment method within 3–5 business days after inspection. A financial institution may take an additional 5–10 business days to post the credit. See the Refund Policy for details.
7. Exchanges
We do not process direct exchanges. Return the eligible item for a refund and place a separate order for the replacement. This does not apply when a different remedy is required for a damaged, defective, or incorrect item.