1. Returned products
A product approved under the Return Policy is refunded to the original payment method after receipt and inspection. A refund may be reduced only by charges clearly allowed in that policy, such as the disclosed $7.95 return-shipping charge for an approved non-defective return.
2. Cancellations before shipment
If an accepted, paid order is cancelled before shipment, the product price, tax, and any shipping charge collected for the cancelled items will be refunded. Contact [email protected] promptly; cancellation cannot be guaranteed after fulfillment begins.
3. Shipping delays or inability to fulfill
If we cannot ship within the promised period, you will be offered the choice required by applicable law, including the option to cancel for a full refund. If we cannot fulfill the order, it will be cancelled and the full amount paid for unshipped merchandise, including applicable shipping charges, will be refunded.
4. Damaged, defective, or incorrect items
Contact us within 7 calendar days after delivery with the order number and supporting photos. If confirmed, we will provide an appropriate remedy such as a replacement, repair path, or refund, including reasonable return shipping where applicable. Rights under a product warranty or applicable law may continue after the return window.
5. Timing
Approved return refunds are submitted within 3–5 business days after inspection. Refunds required because an order cannot be shipped are issued within the time required by law. After submission, the original payment provider or financial institution may take 5–10 business days to display the credit.
6. Refund destination
Refunds are sent to the original payment method unless applicable law requires another method. We do not issue a refund to a different card, account, or person. If the original account is closed, contact the issuing financial institution after we confirm submission.
7. Charge questions
If you do not recognize a charge or believe a refund amount is incorrect, contact support with the order number. Never send a full card number or security code by email.