1. Shipping destinations
Orders are currently offered for delivery to valid addresses in the United States. We do not ship to international addresses. Additional restrictions may apply to batteries, power stations, solar products, PO boxes, military addresses, territories, and remote locations.
2. When processing begins
Fulfillment begins only after payment confirmation and order acceptance. Creating an order record does not mean payment has been received or that the order has been accepted for shipment. Orders may be held while inventory, address, fraud, or payment details are reviewed.
3. Shipping estimates
Any processing or delivery time shown on a product page or during checkout is an estimate, not a guaranteed arrival date. A supported shipping service and its current price will be shown before payment. Business days exclude weekends and U.S. holidays.
We will make a shipping promise only when we have a reasonable basis for it. If no shipment period is stated in the accepted order, the order will be handled within the period required by applicable law.
4. Rates and free standard shipping
Standard shipping is free when the merchandise subtotal is over $50.00, after discounts and before taxes. Otherwise, the available service and charge are shown during checkout. Expedited services do not qualify for the free standard-shipping offer.
5. Delays and your right to cancel
If we cannot ship within the promised time, we will provide a revised shipment date and a way to either consent to the delay or cancel for a full refund. When the law requires affirmative consent and we do not receive it, the order will be cancelled and refunded. If we determine that an order cannot be fulfilled, we will cancel it and issue the required refund.
6. Address changes and cancellations
Contact support as soon as possible. We cannot guarantee an address change or cancellation after an order enters fulfillment. For security, we may require cancellation and a new order rather than redirecting a shipment.
7. Tracking, loss, and damage
When tracking is available, it will be sent using the contact details on the order. If a package is marked delivered but cannot be found, check the delivery location and carrier notice before contacting us. Report transit damage or a missing shipment promptly with the order number and relevant photos. We will work with the carrier and provide the remedy required by the order terms and applicable law.
8. Related policies
Read our Return Policy and Refund Policy for post-delivery remedies.